Shipping Policy

Effective Date: December 1, 2025

Last Updated: July 15, 2026

At Furever Labs, we work hard to get your pet’s Puptides daily cellular longevity supplement delivered quickly and reliably. Below you’ll find all the details regarding our processing times, shipping methods, rates, and fulfillment policies.

1. Order Processing Time

• Standard Processing: All orders are processed within [1–2 business days] (excluding weekends and major holidays) after receiving your order confirmation email.
• Order Cut-Off Time: Orders placed after [2:00 PM PST] will begin processing the following business day.
• Order Status: You will receive an automated notification email once your shipment leaves our facility, complete with carrier tracking information.

Note: During peak demand periods, sales, or holidays, processing times may extend by 1–2 business days. If there is a significant delay in fulfilling your daily supplement order, we will contact you directly via email.

2. Domestic Shipping Rates & Delivery Estimates

We offer standard and expedited shipping options within the United States via [USPS / UPS / FedEx]. Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates are calculated from the date of shipment, not the date the order was placed.

3. P.O. Boxes and Military Addresses (APO/FPO/DPO)

• We do ship to P.O. Boxes.
• We ship to APO/FPO/DPO military addresses via USPS Standard Shipping. Please allow additional transit time (typically 10–15 business days) for military destination processing.

4. International Shipping

Currently, Furever Labs ships exclusively to addresses within the United States (including Alaska, Hawaii, and US territories). We do not offer international shipping at this time.

5. Order Tracking & Status Updates

When your Puptides shipment is dispatched, you will receive an email notification containing a tracking link. Please allow up to 24 hours for tracking activity to register on the carrier’s portal.

If you have not received tracking information within 3 business days of placing your order, please contact our support team at [fureverlabs@gmail.com] with your name and order number.

6. Daily Subscription & Auto-Delivery Shipping

To maintain a continuous daily health regimen for your dog, Puptides is available as a recurring subscription service.

• Automated Processing: Subscription orders process and ship automatically based on the delivery frequency selected at checkout (e.g., every 30 days).
• Modifications & Cancellations: You may update your shipping address, adjust delivery frequency, or pause/cancel your daily supplement subscription at any time prior to the renewal charge date by contacting [fureverlabs@gmail.com].
• Pre-Shipment Cutoff: Changes made after a subscription order has been processed or shipped cannot be applied to that active shipment.

7. Address Changes & Delivery Errors

Please double-check your shipping details at checkout.

• Address Edits: To request a correction to your shipping address, email [fureverlabs@gmail.com] within [1 hour] of placing your order. Once an order is transferred to fulfillment, the shipping destination cannot be modified.
• Inaccurate Addresses: Furever Labs is not liable for orders misdelivered due to incorrect or incomplete shipping details provided during checkout.

8. Lost, Stolen, or Damaged Packages

• Damaged Shipments: If your Puptides product arrives damaged, please retain all original packaging and contact us within [48 hours] of delivery at [fureverlabs@gmail.com] with photos of the damaged items and packaging.
• Missing Packages: If carrier tracking indicates your package was delivered but you cannot locate it:
  1. Verify the shipping address listed on your order confirmation.
  2. Search surrounding entryways, porches, or consult with neighbors/building personnel.
  3. Allow up to 24 hours, as carriers occasionally mark shipments as delivered shortly before physical delivery.
  4. If your order is still missing, email [fureverlabs@gmail.com] so we can initiate a formal carrier investigation on your behalf.

9. Related Policies

For complete details on product guarantees, returns, refunds, or subscription terms for Puptides, please review our companion policies:

• Refund & Return Policy
• Terms of Service & Subscription Terms

10. Contact Us

If you have questions regarding order fulfillment, delivery options, or tracking:

• Email: [fureverlabs@gmail.com]
• Phone: [310-295-6469]
• Hours: Monday – Friday, 9:00 AM – 5:00 PM [PST]
• Mailing Address: Furever Labs LLC, [30 N Gould St., Sheridan, WY 82801]