Effective Date: December 1, 2025

Last Updated: July 15, 2026

At Furever Labs, we stand behind the science and quality of Puptides, our daily cellular longevity supplement. We want you and your dog to be completely satisfied with your experience. Below you’ll find the terms regarding returns, replacements, subscription cancellations, and refunds.

1. 30-Day Satisfaction Guarantee

We offer a 30-Day Satisfaction Guarantee on your first order of Puptides.

  • Eligibility: If you or your pet are not satisfied with Puptides, you may request a refund within 30 days of your original delivery date.
  • Scope: The guarantee applies to one opened or unopened unit/container from your initial order.
  • Process: To initiate a guarantee claim, please contact us at fureverlabs@gmail.com with your order number and the reason for your request.

2. Standard Return Policy & Conditions

For non-guarantee returns or subsequent orders, the following conditions apply:

  • Return Window: Unopened items in their original packaging, with safety seals intact, may be returned within 30 days of delivery.
  • Non-Returnable Items: Opened or used products beyond the initial 30-day single-unit guarantee, gift cards, or promotional items are non-refundable.
  • Return Shipping Fees: Customers are responsible for paying return shipping costs unless the return is due to a fulfillment error on our part or a damaged product. Return shipping fees are non-refundable.

3. How to Initiate a Return

  1. Contact Support: Email fureverlabs@gmail.com with your full name, order number, and item details.
  2. Receive Authorization: If your return is approved, our support team will provide a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
  3. Pack and Ship: Securely pack the item with the RMA number clearly marked on the outside of the package and ship it to the provided address:
    Furever Labs LLC, 30 N Gould St., Sheridan, WY 82801

Note: Packages returned to Furever Labs without prior authorization or an RMA number may not be eligible for processing.

4. Refund Processing Times

  • Inspection: Once your returned package is received and inspected at our facility, we will notify you via email of the approval or rejection of your refund.
  • Credit Issuance: Approved refunds will be processed back to your original payment method (e.g., credit card, PayPal) within 5–10 business days.
  • Billing Cycles: Depending on your bank or credit card company, it may take an additional 1–2 billing cycles for the credited amount to post to your official statement.

5. Subscription Order Cancellations & Refunds

To ensure uninterrupted daily cellular support for your pet, Puptides offers a convenient recurring subscription.

  • Subscription Charges: Subscription recurring billing charges are non-refundable once processed and shipped.
  • How to Cancel or Modify: You can pause, adjust, or cancel your auto-delivery at any time prior to your next renewal billing date by emailing fureverlabs@gmail.com.
  • Cancellation Cutoff: Cancellation requests must be completed at least 24 hours prior to your scheduled renewal date to avoid being charged for that cycle. Requests submitted after an order has been processed will take effect on the following billing cycle.

6. Damaged, Defective, or Incorrect Shipments

We inspect all outgoing shipments, but if your package arrives damaged or you receive the incorrect product:

  1. Notify us within 48 hours of delivery at fureverlabs@gmail.com.
  2. Include your order number and clear photo evidence of the outer box, inner packaging, and damaged/incorrect product.
  3. Upon verification, Furever Labs will promptly issue a free replacement or full refund at no additional cost to you.

7. Chargebacks & Payment Disputes

We aim to resolve all customer service issues directly, quickly, and fairly. If you experience an issue with your order, billing, or delivery, please reach out to fureverlabs@gmail.com prior to initiating a dispute or chargeback with your bank or credit card provider. Unreasonable or fraudulent chargebacks will be disputed using tracking data, delivery confirmation, and terms-of-service logs.

8. Contact Us

If you have any questions regarding refunds, returns, or account subscription management, please contact our support team:

  • Email: fureverlabs@gmail.com
  • Phone: 310-295-6469
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
  • Mailing Address: Furever Labs LLC, 30 N Gould St., Sheridan, WY 82801